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Privacy Policy

Last Updated: August 21, 2025


1. Introduction

Hutland Hotel (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and share your personal information when you use our website, book our services, or interact with us in any way.


By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.


2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact and Identification Information: Name, email, phone number, address, nationality, and a copy of your ID (passport or national ID) as required by law.

  • Booking and Transaction Information: Reservation details, payment information (processed securely and not stored on our servers), and transaction history.

  • Preferences and Special Requests: Stay preferences, special requests, and loyalty program details.

  • Communication Data: Records of your correspondence with us (emails, chat messages, and phone calls).

  • Technical Information: IP address, browser type, operating system, device details, and browsing activity.

  • Survey and Feedback Information: Responses to surveys, reviews, and feedback forms.


3. How We Collect Your Personal Data

  • Directly from You: When you make a booking, check in, sign up for our newsletter, or contact us.

  • From Third Parties: Online travel agencies (e.g., Booking.com, Expedia), travel agents, or corporate partners.

  • Automatically: Through cookies and similar technologies when you use our website.


4. How We Use Your Personal Data

  • To Provide Services: Processing reservations, managing your stay, room service, events, and activities.

  • To Communicate with You: Booking confirmations, updates, and information about services.

  • Marketing and Promotions: Sending offers, newsletters, and event information (with your consent; you may unsubscribe anytime).

  • Customer Service: Handling inquiries, resolving issues, and improving service quality.

  • Internal Business Operations: Analyzing guest preferences, improving services, and financial reporting.

  • Legal Compliance: Fulfilling obligations under Ugandan law and responding to lawful government requests.

  • Security: Ensuring the safety of our guests and premises.


5. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. However, we may share it with:

  • Service Providers: Third parties providing payment processing, IT support, and marketing services (only as needed).

  • Legal Authorities: When required by law, or to protect the safety and rights of guests and property.

  • Business Transfers: If Hutland Hotel is merged, acquired, or its assets sold.


6. Your Rights

Depending on local laws, you may have the right to:

  • Access your personal data.

  • Request corrections of inaccurate or incomplete data.

  • Request deletion of your personal data (subject to legal obligations).

  • Restrict the way we process your data.

  • Object to the use of your data for direct marketing.

  • Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@hutlandhotels.com.


7. Data Security

We take reasonable measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed 100% secure.


8. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage cookies through your browser settings.


9. Links to Third-Party Websites

Our website may contain links to external websites. This Privacy Policy does not apply to those sites, and we encourage you to review their policies.


10. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such data, we will delete it.


11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last Updated” date.


12. Contact Us

If you have any questions or concerns, please reach out to us:


Hutland Resort Hotel
Garuga, off Entebbe Road, Kampala
Email: info@hutlandhotels.com
Phone: +256 706 677 738

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